Refund Policy
Last updated: September 22, 2026
At Advent Duck Calendar, we want you to be completely satisfied with your "Christmas Mini Duck Blind Box" purchase. If you're not, we're here to help with returns and refunds.
1. 30-Day Return Window
You have 30 calendar days from the date your item was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Initiate a Return
To start a return, please contact our customer service team at support@adventduckcalendar.com. Please include your order number and the reason for your return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send back your item.
Please do not send your purchase back to the manufacturer or without an RMA number, as it will not be processed.
3. Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days after we receive and inspect the returned item. Please note that it may take some time for your bank or credit card company to post the refund to your account.
5. Non-Returnable Items
Certain types of items cannot be returned, including:
- Products that are intimate or sanitary goods (e.g., hygiene products).
- Personalized or custom-made items.
- Clearance or final sale items.
- Gift cards.
Please contact us if you have questions or concerns about your specific item.
6. Damaged or Defective Items
If your "Christmas Mini Duck Blind Box" arrives damaged or is defective, please contact us immediately at support@adventduckcalendar.com with photos of the damage/defect and your order number. We will arrange for a free replacement to be sent to you, or offer a full refund, including original shipping costs, at your preference. You will not be responsible for return shipping costs for damaged or defective items.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@adventduckcalendar.com.
8. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@adventduckcalendar.com.
9. Contact Us
If you have any questions about our Refund Policy, please contact us at support@adventduckcalendar.com.